SAE Creative Media Institute is monitoring the coronavirus (COVID 19) situation and will continue to act on the advice given by the New Zealand government and health authorities. Our top priority remains the health and well-being of our community. Please find a list of frequently asked questions regarding studying at SAE and the impacts of COVID-19.


LAST UPDATED: 31st August, 2020


Has there been any cases of COVID-19 amongst SAE Auckland students or staff?

No. There are currently no confirmed cases of COVID-19 at our campus.

Should I notify SAE Auckland if I have tested positive to a COVID-19 test?

Yes. Please immediately notify SAE Auckland Campus Director Dr Suzette Major on or (027)669-3119.

Will I be notified if there is a confirmed case of COVID-19 on my campus?

Yes. If there is a confirmed case of a student or staff member with COVID-19, the SAE student and teaching community will be informed as a priority.

Can I access to studios or book equipment during Alert Level 2 and Alert Level 1?


Yes. Our SAE Auckland studios are fully operational. Check out the details on our Alert Level 1 protocols.

Has our trimester dates changed as a result of SAE Auckland’s response to COVID-19?

The remaining trimester currently will remain as follows, finishing the academic year on Friday November 20th.
Below are the new trimester dates for the remainder of 2020.


Will classes be run online during Alert Level 2 and Alert Level 1?

Yes, some online classes may continue via zoom/google meets. However, practical hands-on classes can now return to campus. Check your axis timetable or chat with your Course Coordinator to find out when you need to be on campus and when you can chime in online from home.

When will my classes occur?

All classes, whether online or on campus, will occur at exactly the same time as usual. Check your timetable published in Axis, or chat with your Course Coordinator if you are unsure.

What if I don’t have computer or internet access?

The IT survey we undertook last month has shown almost all students have a computer and/or internet access. However we appreciate that some students may need to borrow an SAE Auckland computer in order to access online classes. If this is required, please contact IT on

We have set up a Technology Access Fund to assist students with any issues they may be facing with accessing our online classes. To apply, click here

How do I get into an online class?

Online classes will occur primarily over Zoom or Google meets. The link to the zoom room or google meet space will be put on your course Slack page. You do not need to install the app on your computer or phone, however you are welcome to. If you are click on the link in the Slack page, you’ll be automatically directed to the online class where your teacher will be waiting.

Do I have to attend the online classes?

Yes. Attendance is expected and recorded, just as we would in face to face classes.

What if I’m unwell (not with COVID-19) and unable to attend class? Do I need to provide a med cert?

If you are too unwell to attend your online class, please let us know by emailing the absence email. We appreciate that access to medical facilities is challenging right now, so obtaining a medical certificate may be difficult. If you have any concerns regarding your health and ability to attend, please contact us immediately.

Is Student Support still available?

Yes. Student Support is back on campus and available during usual working hours. You can also reach them online via their zoom room. Information regarding their zoom room link is available in the Student Support Slack channel.

Can I access counselling services to help me through this?

Yes. We are still operating a Student Assistance Programme, where you can meet with a counsellor. Those meetings can occur over zoom/skype, email, phone, text or face to face. This is a free and confidential service for SAE students. If this would be helpful, please reach out to Student Support who can line up a session for you with a professional counsellor.

Is IT Support still available?

Yes. You can reach out to Brad at any time during normal working hours for IT support relating to your SAE studies. Brad can be contacted on Slack or email

Our course is very hands-on and practical. How will that work in an online environment?

The team has done a superb job of developing material for your online classes, however we recognise that the flow of information and activities is different in a flexible online delivery. Naturally, practical production work will be framed differently than usual, and particularly collaborative work. Your Course Coordinator will explain our online learning community approach and ways in which we will meet learning outcomes. Any production work that cannot be meaningfully delivered or assessed will be delayed until we return to the physical campus in due course.


Will content or assessments change?

We are still teaching to the same learning outcomes and in this way the content is not changing. We might just do things in a slightly different order within projects so that any hands-on production work is push out to occur once we are back on campus. Your assessment will largely look the same. You will still upload assignment material to Moodle.

What if my course or assessment requires software that I don’t have?

Our global SAE community has managed to negotiate some great access to software that might be helpful. Check out the link here. If however, you do not have the software needed to undertake some work, chat with your Course Coordinator to talk through options.

What about our Professional Practice courses (CC500, CC600, CC700)?

These courses continue in exactly the same way that they did while on campus. As a reminder, the teaching hours associated with CC500, CC600 and CC700 are embedded into your other projects so that the professional skills are developed in situ rather than as purely theoretical constructs.

What about my Work Integrated Learning (WIL) hours?

The Level 6 and Level 7 students who are undertaking work placements will still need to complete their required hours (40 hours per year, 80 hours in total) by the end of the year. However, we recognise that these hours have been difficult to undertake during lockdown. We are therefore seeking NZQA approval to offer some of these hours on site, through an SAE organised event. If you have any particular concerns, please reach out to our Industry Advisor Dave Johnston on

How will cross-discipline collaboration continue to work?

This is still very possible within the online space – indeed developing online collaborative skills is particularly valuable in the current age. So wherever possible, we will still be engaging in cross-discipline collaboration. Your Course Coordinator will advise you about how this will work for particular courses. 

Where do I get information about what’s happening in my course?

Slack. If you haven’t already, please sign in and regularly check Slack. 


Where can I go for up to date information and new developments regarding the campus and my studies?

This situation is unprecedented and evolving. SAE will continue to follow the advice of health authorities and medical experts and share information as it is received. We are posting updates regularly via email, Slack, Facebook and this website. We recommend you check your SAE student email on a daily basis for relevant updates. Rest assured you will be notified via your student email or text should an urgent or important message need to be communicated to you.

Can I withdraw or defer to a future trimester?

SAE Auckland, as well as the government agencies including TEC, NZQA and Studylink, all advise that you should remain enrolled and engaged with your studies. As we are now past the census date, it’s worth checking our Fee Refund policy and chatting with Studylink before making such a decision. We are more than happy to talk to you about your individual circumstances and provide advice. 

Will I continue to get Studylink loans or allowance while undertaking online study?

If you are still meeting the requirements of the course, that is attending the classes and submitting your assignments, then yes. For more information about Studylink, click here.

I am an International Student and am concerned about completion of my studies. Who should I speak with?

We understand this is a particularly challenging time for international students. We are working with students individually to explore options to support your studies to ensure you can successfully complete your qualification Please don’t hesitate to reach out to our International Student Support person – Alex Harter on at any time. 

I’m financially struggling as a result of COVID-19. Is there anything SAE can do to help?

Yes. We have set up a Student Hardship fund that you are welcome to apply to. Information can be found here

I have a question that hasn't been answered, who do I speak with?

While we may be off campus at present, we are still all here. You can reach out to any staff via Slack, email or phone during normal working hours. Our staff are more than willing to help. If you have any particularly concerns, please feel free to speak with our Campus Director, Dr Suzette Major on slack: @s.major or email:

What COVID-19 Alert Level is SAE Auckland currently operating under?

Alert Level 2.5